How does the Refund Policy work?

If you have already used the funds in your account, including bonuses, in the platform's games, you will not be able to request a refund.
Your refund request will only be considered for review for validation if it is made within 24 hours of the transaction in normal situations.
If as a user you declare that someone else had access to your account and used it, you may request a refund within a period not exceeding 30 days.
Regarding the Refund Policy you should know that the platform reserves the right to withhold a reverse transaction or refund until they can clearly establish the identity of the user.

To request a refund you must fully commit to provide a notarized ID or any other document deemed necessary to verify your identity.
The request for such documents shall always be in accordance with the laws of the relevant jurisdiction.
You will have up to 5 days from the platform request to deliver the documents. If this time frame is exceeded, neither the reverse transaction nor the refund will be made.
Failure to comply with the delivery of documentation for the correct verification implies the closing of the account and the loss of the funds held by the player. This is unappealable.